You may also want to ask them to do a ‘warm’ transfer. If you are in another department, ask them to transfer your call to retention. To be safe, double check you’ve reached the correct department by asking if you’re speaking with the retention department. Now that you’ve navigated to the retention department, you’ll be connected with a customer service representative.
If you want to see a visual map of the menu (also known as a phone tree), or if you’d like to cut out the hold times, try GetHuman.) These other departments often immediately transfer you to an overseas call center that won’t be able to provide the help that you need. We say this in all of our guides, but avoid departments like billing or tech support. (While the menus are lengthy and annoying, it will only be a few minutes until you’re at your destination. Selecting that option will transfer you to the retention department. You’ll be greeted by a standard “robot menu.” While the menu won’t give you the actual name of the department, you can reach retention by choosing the option to downgrade or cancel your service. The most direct phone number to reach this department is 1-85. The first step is to call Spectrum’s retention department. Step 1 is to make absolutely sure you’re speaking with the correct department.
0 kommentar(er)
